Sunday, 13 July 2014
Day 2 - AADA Convention: Landmark Agreement Signed
Ian Field, Chairman, Australian Automotive Dealer Association (left) and Jim Phillips, Director, Custom Education Delivery National Automobile Dealers Association (right) sign a landmark agreement making NADA University courses available to Australian Dealers for the first time ever.
Day 3 - AADA Convention: Closing Keynote
Former Australian PM, John Howard. |
Day 3 - AADA Convention: Business Advice Sessions
Maria Townsend, Partner, Hunt & Hunt Lawyers. |
Mark Ward, Partner BDO. |
- Communicate!...EARLY
- Communicate!...OFTEN
- Communicate!...IN AN ORDERLY MANNER
Day 3 - AADA Convention: Plenary Session 4
Day 3 - AADA Convention: Plenary Session 3
How's your dealership's health? |
Dale McCauley, Partner, Deloitte Motor Industry Services. |
The Key take-aways from Dale McCauley's enlightening presentation:
- Dealership's should be constantly reviewing their health
- There's no shortage of jobs in the auto industry, just a shortage of talent
- Used car sales are still in decline
- Private-to-private buyer market booming
- F&I growth which represents 90% of a dealer's profit is slowing
- Fixed Ops are not keeping up with sales
- Many dealers are losing money on new cars
- Most service customers stay within eight kilometres of a dealership's PMA
AADA TV Trade Village Report
Saturday, 12 July 2014
Day 2 - AADA Convention: MTAA Super Fund Feature Session 1, 2, 3 and 4
Paul Cummings: The key to success is to TAKE MASSIVE ACTION NOW!
Key take-aways from his four presentations:
- Money follows service everywhere it goes
- Out-serve the competition and you'll always outsell the competition
- How may I serve you?
- Service is REAL
- Service is the multiplier of perceived value
- Time is your greatest resource
- People lose the financial common sense in the middle of a WOW experience
- Winners bounce!
Labels:
ACTION PLANS,
CUSTOMER CARE,
DEVELOPMENT,
EVEOLUTION,
leadership,
LEADERSHIP TRAINING,
PRACTICE,
PROCESS,
REVOLUTION,
SALES TEAMS,
SALES TRAINING,
SERVICE,
SOCIAL MEDIA,
SUCCESS,
TRAINING,
VOLUMATIC
Friday, 11 July 2014
Day 1 - AADA Convention: Dealer Solutions Workshop Presenters
Day 1 - AADA Convention: Policy Presentations - Working for You
Thursday, 10 July 2014
Day 1 - AADA Convention
"The sleeping giant is awake," said Ian Field, AADA Chairman at this morning's address to delegates at the Convention. Click link to hear audio of address: https://drive.google.com/file/d/0Bz4MNyITnvAPTGFkc3RXUW9waEk/edit?usp=sharing
According the Veronica Johns, Australian President and CEO of Fiat Chrysler Group, "It's all in the numbers." Click link to hear John's keynote: https://drive.google.com/file/d/0Bz4MNyITnvAPSnJJNy11TTlNWUU/edit?usp=sharing
Tuesday, 8 July 2014
Roll ‘em up
AADA National Dealer
Convention starts tomorrow, Thursday 10 July with the Opening Keynote Address
by Veronica Johns, President and CEO Fiat Chrysler Group. This will be followed
by:
- AADA CEO Report
- AADA Board Panel
- AADA Policy Presentations – Working for You
- Dealer Solutions Workshops – Session 1
- Dealer Solutions Workshops – Session 2 (Repeats)
- Gumtree Australia Welcome Function
- Swann Insurance – Late Nights in the Hydrate Bar
Yes, it’s time to roll up our
sleeves and get down to business.
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